USAA Insurance Review 2024 | Bankrate (2024)

Updated May 15, 2024

Thanks in part to USAA’s outstanding J.D. Power scores, online accessibility and low average premiums, we issued USAA’s auto insurance a Bankrate Score of 4.2 out of 5. Our USAA insurance review found that this carrier could be one of the best car insurance companies, assuming you meet its eligibility requirements. To qualify for membership with United Services Automobile Association, or its brand name USAA, you must be an active-duty military member or veteran. Certain family members are also eligible, including spouses and children.

USAA is available nationwide and can even help you get insurance coverage if you are stationed outside the U.S. in some cases. Whether you need minimum or full coverage, USAA offers all the standard coverage options plus a few extras, like roadside assistance and car rental reimbursem*nt. USAA consistently receives high customer satisfaction scores from J.D. Power, although the carrier is not eligible for official ranking due to its eligibility restrictions. In the 2023 J.D. Power U.S. Auto Insurance Study, USAA is the highest-scoring company in almost every region of the country.

Pros and cons of USAA car insurance

When comparing car insurance quotes, comparing the pros and cons of USAA to other insurers can help you find what factors about insurance companies matter to you most.

No matter where you live in the country, USAA could be one of the cheapest homeowners insurance companies for those that qualify. Because of its superior financial strength, high customer satisfaction ratings, coverage options and more, our insurance editorial team issued USAA’s home insurance a Bankrate Score of 4.7 out of 5.

USAA home insurance comes with all the standard coverage types — including dwelling, personal property, other structures coverage, additional living expenses and liability coverage — and can also be personalized to suit your needs. Coverage even includes military uniforms that are damaged while on active or reserve duty. Optional coverage types include home sharing coverage, earthquake coverage and flood insurance. The company also earned a top score in the 2023 J.D. Power U.S. Home Insurance Study, the highest score of any company included in the study.

Pros and cons of USAA home insurance

Shopping for the best homeowners insurance can be daunting, but making a list of pros and cons may be beneficial.

USAA’s life insurance quotes are more limited than other companies, but the company could be a good choice if you are looking for one of the products it offers. Unlike its auto and property insurance policies, USAA makes its life policies available to all U.S. citizens, with or without a military background. The company also has financial advisors available to help you understand your needs and choose a product or policy based on your financial needs.

USAA offers a few different life insurance products, including term life, simplified whole life and universal life. Guaranteed whole life policies are also available, although Mutual of Omaha underwrites them. And in 2021, USAA introduced its first digital life insurance policy, with no medical exam required. The policy offers a guaranteed $100,000 in coverage for eligible individuals age 21-35. Life insurance is designed to help give your loved ones a financial cushion if you pass away, so choosing the best product type for your needs is an important part of your financial plan.

Based on our evaluation, USAA company could be an excellent choice for those seeking coverage with military-focused options, but it depends on your needs (and eligibility status). It scores well in customer and claims satisfaction in both the home and auto J.D. Power insurance studies. It offers lower-than-average rates and a wide selection of insurance and banking products.

However, USAA products may not be available to you if you aren’t military-affiliated, and those who are eligible may not find USAA the best option if they prefer to do business with a local agency. Additionally, USAA’s Bankrate Score rose from 4.0 to 4.5 from 2023 to 2024, primarily due to our latest evaluation of each company’s performance. While this may not be an indicator of a trend, it may be worth considering. In the end, the best way to determine if USAA is the company for you may be to request a free quote.

What are real-life customers saying about USAA?

To provide a clearer picture of the customer experience with USAA, we've sourced real-life takes from two popular online platforms: Reddit and Quora. These forums offer a space for candid discussions and personal anecdotes, giving potential customers insight into what they might expect from USAA's services. While Reddit fosters a broad range of discussions, including user experiences with insurance companies, Quora often hosts detailed personal narratives and opinions, providing depth to the understanding of a company's service quality.

Reddit

From the Reddit community, opinions on USAA vary significantly. Some users appreciate USAA's competitive rates and efficient claim handling, noting that they've had satisfactory experiences and claims over several years. However, others have expressed frustration, particularly with customer service and policy pricing. There are reports of long hold times, inefficient service and significant increases in premiums over time.

Quora

Quora users also present a mixed view. Some praise USAA for its financial stability, competitive pricing and exceptional service, particularly highlighting positive experiences with claims and the annual return of premiums from the subscriber savings account. onversely, there are stark criticisms regarding how USAA handles late payments and treats customers during financial hardships.

These varied experiences underscore the subjective nature of insurance satisfaction and the importance of obtaining personalized quotes and assessing individual needs against what USAA offers.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

USAA company details

For those considering USAA for their insurance needs, here are some key contact details and resources to help you get started or manage your existing policies:

• For general inquiries, customer service or to file a claim, you can reach USAA at 1-210-531-8722 or toll-free at 1-800-531-8722. These lines typically offer assistance with a wide range of questions and concerns.
• If you're in need of roadside assistance, USAA provides support at 1-800-531-8555.
• USAA also offers an online claims center for quick reporting and claim status tracking.
• For more immediate assistance, live chat options are often available at USAA.com, where you might be able to get quick answers to your questions.
• The main mailing address for USAA is 9800 Fredericksburg Road, San Antonio, TX 78288.

State availability

USAA's car insurance services are available across all 50 states, including Washington D.C., various U.S. territories and even in some international locations, catering to a wide range of members. When it comes to homeowners insurance, USAA extends its offerings to all 50 states as well, although there may be certain restrictions that apply. Specifically, in Florida, homeowners insurance through USAA is available only to military members who are required to move to the state under military orders.

Other USAA tools and benefits

USAA is more than just an insurance provider; the company offers a host of other financial products and benefits for its members. If you want to consolidate numerous financial services with one company, USAA could be a good fit.

• Banking products: USAA offers banking products, including checking and savings accounts, credit cards and loans.
• Specialty vehicle insurance: USAA partners with other insurers to offer coverage for other types of vehicles, including motorcycles, ATVs, antique and classic cars, RVs and motorhomes.
• Mobile app: USAA offers a mobile app as part of its digital presence for policyholders, which has high ratings in the App Store and Google Play Store. Additionally, USAA scored highly in the Service category of the 2022 J.D. Power U.S. Insurance Digital Experience Study.
• Renters insurance: If you rent your home or apartment, USAA has renters insurance options that could help protect your belongings.
• Landlord insurance: Landlords can buy landlords insurance policies to protect the homes that they own and rent out.
• Umbrella insurance: Umbrella policies can provide excess liability coverage to help protect your finances.
• Flood insurance: Standard homeowners insurance policies do not cover floods. Not all companies offer flood insurance policies, but they are available at USAA.
• Survivor Relations team: USAA has a dedicated Survivor Relations team available to help you navigate the loss of your loved one. You can contact them at 1-800-292-8294 Monday through Friday, 7:30 AM to 6 PM Central Time.

Auto

Bankrate utilizes Quadrant Information Services to analyze May 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on a 40-year-old male and female homeowners with a clean claims and incidents history, good credit and the following coverage limits:

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

• Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

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