Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Austin come from postal codes 78704, 78767, 78745, 78741, 78705, 78723, 78744 and 78702.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 247,774 ratings
Thank you!
Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Spectrum
Spectrum is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
-
Wi-fi (15%)
-
TV (10%)
-
Total Blackout (7%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Del Valle and Manor.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Austin | Wi-fi | |
| Austin | Total Blackout | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Internet | |
| Austin | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- phillip (@eraofthebimbo) reported fromAustin, Texas
@Ask_Spectrum my wifi says it’s connected but isn’t loading at all - I see this is a common problem rn on Twitter. What do I do?
- May Greg Abbott **** His Entire ******* Out (@topenga) reported fromAustin, Texas
Call. VOD problems with @Ask_Spectrum . I don't have video services with them so...why internet dead?They roll a tech. For tomorrow.
- 〽ycha Coleman🏹 (@MychaColeman) reported fromAustin, Texas
@Ask_Spectrum @moneysignmookie We’re out of service here in Austin Tx. Internet has been down for an hour now. What’s the deal??
- Andrew Brahm (@Choclatebunz) reported fromAustin, Texas
@GetSpectrum this internet outage bullsh*t needs to stop.
- Brian Streig, CPA (@cbriancpa) reported fromAustin, Texas
@ancientmomma @GetSpectrum Yes, I did and have been chatting with them. They can see the outage and made a note in my account. Hopefully that will make a difference!
- Nickolas Velliquette (@NickVelliquette) reported fromSunset Valley, Texas
Spectrum internet down yesterday and today in Austin, TX. Are their support call lines down now too? @Ask_Spectrum
- Linda Amey (@Linda_Amey_TX) reported fromAustin, Texas
@yourminuteisup I agree. And imagine this. I received courteous treatment from two customer service agents on the same day! @GetSpectrum and @Ask_WellsFargo. Frankly, I had dreaded making the phone calls.A little courtesy will indeed go a long way and it’s a two-way street.
- Dan Isett (@DanIsett) reported fromAustin, Texas
Good news: we live in an amazing, interconnected world where I can do my job from home.Bad news: my @Ask_Spectrum internet service in Austin has been out for hours with no ETA on return.
- Dr. Justin Brummer (@justinbrummer) reported fromAustin, Texas
@Ask_Spectrum @amethyst_heels Should probably switch to another provider, two days in a row outage
- 〽ycha Coleman🏹 (@MychaColeman) reported fromAustin, Texas
@Ask_Spectrum what is going on with our internet outages? First last night at midnight and now again the last 2 hours? Y’all advertise cell phone service now and I would be a pissed customer if I couldn’t use my cell. At least send an email to us. People work from home🗣
- May Greg Abbott **** His Entire ******* Out (@topenga) reported fromAustin, Texas
So here's my question: what happened at 6:50am? Did the @austinenergy fix mess something up (surge)? Or did @Ask_Spectrum do something that took out my box outside???
- Dirk Diggler (@mannyphysique) reported fromAustin, Texas
@GetSpectrum fix my wifi bro. It’s been out for hours now.
- youngxsaucex (@YoUnGxSaUcEx) reported fromAustin, Texas
@GetSpectrum fix your ****
- dew🤠 (@deweyjcooper) reported fromAustin, Texas
hey @Ask_Spectrum I don’t need connectivity/equipment trouble this early in the morning, especially because I’ve only been a customer for two weeks. makes working at home really hard.
- ADAM LOEWY 📅🔑🎲 (@LoewyLawFirm) reported fromAustin, Texas
@Ask_Spectrum My Wifi is down at house. Help.
- jojo (@regina_george03) reported fromAustin, Texas
Sooo @GetSpectrum doesn’t prorate bills for ending service in the middle of a billing cycle. They call themselves a “Subscription Service like Netflix.” No. Just no. You’re not $10 a month, you’re nearly $100 ******* dollars a month. #Eatsh*tandDie greedy *** ******* #Spectrum
- Rashad Avery (@jetlifesh*t) reported fromAustin, Texas
@GetSpectrum aye y’all finna have me roll all my **** fix the internet fam
- Andrew Brahm (@Choclatebunz) reported fromAustin, Texas
@Ask_Spectrum this internet outage bullsh*t needs to stop
- CASANOVA (@R_Casanova_) reported fromAustin, Texas
@GetSpectrum Spectrum, Spectrum...you charge me up the ***** every freaking month for cable and internet service, and TODAY of all days, FOOTBALL SUNDAY u tell me we have an outage and MAY be restored around 2:30!!!??? #FootballSunday #CowboysNation #cableworld
- Johnny LongWood (@zgc94) reported fromAustin, Texas
@TerrytownThe @GetSpectrum @Ask_Spectrum are you just going to stand by sitting on your hands while one of your loyal customers gets absolutely skullf*cked by your network!?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Patti (@patfendel) reported
@Ask_Spectrum Why do you need all that to explain large-scale widespread outage?
- NoFlaw (@_NoFlaw_) reported
@Ask_Spectrum Seems to be really slow internet speeds in Galloway, Ohio. Is this issue undergoing repair?
- Montana Nomad (@MontanaNomad) reported
@Ask_Spectrum Hi, I’ve already messaged a couple of people through Facebook messenger and the issue appears to be the modem using the wrong geotag for determining the time zone I’m in. There also doesn’t seem to be a way to fix it.
- Roxana Andreea Marin (@roxanescu) reported
@GetSpectrum you really are the worst!!!! I am told one thing over the phone and my bill says differently.... wth???? I will pay what I agreed upon and what your agents confirmed with me.... twice!!!! You suck....
- cmx proud ✘ (@464px) reported
fix your sh*tty service @GetSpectrum
- CherokeeWitchTwo (@WitchCherokee2) reported
@Noblesixghost4 @GetSpectrum Not gonna be any better. They lost a $300 payment, service is interrupted. They all suck.
- Heidi Dent (@hlbdent) reported
@CenturyLink I'm pretty sure @BBBTriCounties would give an F rating for the lack of service and siloed departments of your business. 12 hours to try and get service??? @Ask_Spectrum if only you serviced this area - I would NOT be dealing with this insanity!! 🤬🤬🤬🤬
- Is that his phone number? (@mimithegem) reported
@Ask_Spectrum My app errors out allllll day 😪😪 It's unbearable. Please hire some developers to fix this ASAP! 😌
- Jason Vollrath (@jvollrath01) reported
@Ask_Spectrum I don't need cell service , I need home internet
- Seth (@slgseth) reported
@Ask_Spectrum @dparish83 Wtf is there to look into? You're raising prices during a pandemic when people don't have jobs. I have spectrum too. Not for long.
