Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 247,774 ratings
Thank you!
Problems in the last 24 hours in City of Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in City of Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Spectrum
Spectrum is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
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Wi-fi (15%)
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TV (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near City of Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Del Valle and Manor.
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| City | Problem Type | Report Time |
|---|---|---|
 Austin | Wi-fi | |
| Austin | Total Blackout | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Internet | |
| Austin | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near City of Austin, Texas
Latest outage, problems and issue reports in City of Austin and nearby locations:
- Texas_Latina 🥀 (@yaya_41) reported fromAustin, Texas
@Ask_Spectrum I have since learned that several of my neighbors who have Spectrum are dealing with same issue. And this was before the shut in. It’s possible that Spectrum’s equipment is just antiquated as our townhomes. AT&T doesn’t seem have a problem.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (4) I have probably called into support line approximately a dozen times. Often having to wait up to an hour or even longer to get through.
- Jon (@Texas_Jon) reported fromAustin, Texas
Hey @Ask_Spectrum, I get you’re busy, but if your support lines are set to automatically disconnect/drop EVERY DAMN CALL maybe do it at the start rather than after 10 min of dealing with your ********* of an automated system.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (12) As I type this I’m once again on hold for support (and obviously it’s a long hold as I can keep typing all these posts) ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (8) Well the problems continued. More calls, only for Tech Support to tell me that my package had not been converted. I ask if I’m going to have to go through the whole process again - rep says “I’ll make sure you get to the right people”
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (3) The issues am started when a notice went out about “upgrades” in our neighborhood in Austin TX. Nothing but problems since.
- Zach Hodgson (@LtZach7) reported fromAustin, Texas
@JacobWitzke @Staintxbw @jack_p @Ask_Spectrum It’s gotta be a wiring issue, I’m willing to bet whoever installed him didn’t change any connectors and left sh*tty crimp connectors behind the wall plate.
- Marie Fischer (@MarieFi06826444) reported fromAustin, Texas
@Ask_Spectrum just want to CANCEL@OUR HOME PHONE SERVICE. DONTVTEL ME GO ONLINE I TRIED NO OPTION TO DISCONNECT PHONE SERVICE
- Tals (@wittyinink) reported fromAustin, Texas
@GetSpectrum help. Me. In. Austin. Tx. Please. My internet is so. Slow. And I have 500
- Texas_Latina 🥀 (@yaya_41) reported fromAustin, Texas
@GrinsLkADevil13 @Ask_Spectrum Spectrum has great customer service. They’ll send a service technician everyday of the week & often. But that’s not what I signed up to pay for, I need a working product.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (7) The problems continued. More calls. The issue was identified as now being that I was still on a TimeWarner legacy package. After being passed around to different call centers, I spend over an hour getting switched to a Spectrum package
- Amy Bresnen (@amy_bresnen) reported fromAustin, Texas
@Ask_Spectrum I called and received a message that the issue would be resolved by 5pm. It’s 5:46 and we still don’t have cable or the internet.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (5) I’ve had two tech visits. The first time after confirming no issues in house he said there was issue at the tap and he would have to put work order in. When problems continued I called and another tech sent out. first tech never entered work order
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (6) After that the problems continued. I was told to get new cable modem. Continued problems. Then told that the store didn’t process the new box correctly so I was sent to go trade out boxes again
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (11) Please note that throughout this process which has been hours and hours of my time, the reps and techs always confirmed that there were problems with YOUR network ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (1) I cannot begin to tell you how challenging it has been to get my Internet problems fixed over the last eight weeks, but let me try ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (2) I have been a longtime TimeWarner customer with few problems, especially on Internet. I was a SignatureHome package so when there were issues they were promptly addressed ...
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (10) I get a rep in Billing who walks through process of converting me to a Spectrum package. She ensures that it has happened and stays on line as equipment is rebooted. Well, guess what Internet service is still having problems ...
- Texas_Latina 🥀 (@yaya_41) reported fromAustin, Texas
@GrinsLkADevil13 @Ask_Spectrum Been w Spectrum 4 months & 4 service technicians, very professional & nice, trying to keep internet online. #5 is coming tomorrow. Soon as he gets me back on, signing up with ATT then cancel Spectrum. I’ve burned through my cell data each month bc WiFi down. Over & Done.
- John Graff (@johngraff) reported fromAustin, Texas
@GetSpectrum @AskSpectrum - (9) Guess what, I get sent to wrong group, who then gives me a number to call. I call that number to get a outside “Solutions” group who would not stop trying to sell me equipment protection plan. I hang up and call in again ...
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Patti (@patfendel) reported
@Ask_Spectrum Why do you need all that to explain large-scale widespread outage?
- NoFlaw (@_NoFlaw_) reported
@Ask_Spectrum Seems to be really slow internet speeds in Galloway, Ohio. Is this issue undergoing repair?
- Montana Nomad (@MontanaNomad) reported
@Ask_Spectrum Hi, I’ve already messaged a couple of people through Facebook messenger and the issue appears to be the modem using the wrong geotag for determining the time zone I’m in. There also doesn’t seem to be a way to fix it.
- Roxana Andreea Marin (@roxanescu) reported
@GetSpectrum you really are the worst!!!! I am told one thing over the phone and my bill says differently.... wth???? I will pay what I agreed upon and what your agents confirmed with me.... twice!!!! You suck....
- cmx proud ✘ (@464px) reported
fix your sh*tty service @GetSpectrum
- CherokeeWitchTwo (@WitchCherokee2) reported
@Noblesixghost4 @GetSpectrum Not gonna be any better. They lost a $300 payment, service is interrupted. They all suck.
- Heidi Dent (@hlbdent) reported
@CenturyLink I'm pretty sure @BBBTriCounties would give an F rating for the lack of service and siloed departments of your business. 12 hours to try and get service??? @Ask_Spectrum if only you serviced this area - I would NOT be dealing with this insanity!! 🤬🤬🤬🤬
- Is that his phone number? (@mimithegem) reported
@Ask_Spectrum My app errors out allllll day 😪😪 It's unbearable. Please hire some developers to fix this ASAP! 😌
- Jason Vollrath (@jvollrath01) reported
@Ask_Spectrum I don't need cell service , I need home internet
- Seth (@slgseth) reported
@Ask_Spectrum @dparish83 Wtf is there to look into? You're raising prices during a pandemic when people don't have jobs. I have spectrum too. Not for long.
